Frequently Asked Questions - HELP

We accept accept payment via PayPal and Google Checkout.

Yes. Drawbridge Music supports secure transactions using Secure Socket Layer (SSL) technology. The checkout buttons will take you to the secure server to complete your order.

Your card will not be billed until your order ships.

Yes. You will be able to print a receipt from PayPal or Google Checkout during checkout.

Because Drawbridge Music is a business in the State of New Jersey, all customers who live in New Jersey are required to pay 7% sales tax.

If you are paying by Check or Money Order, send your payment in U.S. funds payable to Drawbridge Music to:

       Drawbridge Music
       P.O. Box 254
       Atco, NJ 08004
       United States
       

Our system will tell you that your order was placed at the end of the checkout process. When it tells you your order number, you know that we have your order. Also, an e-mail is another tool for order verification. Check your e-mail if you are not sure everything was done correctly, and double-check your order.

You should receive an e-mail within several hours after placing your order. If you don't get an e-mail, then you should e-mail us to make sure your order was placed correctly. In several rare past cases, some users have typed their e-mail addresses incorrectly.

No. While it is easy to hit a "Submit" button twice, our system is designed to only accept it once. If you do click more than once, our system will ask you to check your e-mail to make sure your order was placed correctly.

If you have a problem, the best way to contact us is by e-mail because we can direct your message to the correct Customer Service Team Member. Our e-mail page allows you to get in contact with us. You can access this page by clicking here, or you can e-mail us at theteam@drawbridgemusic.com.

Drawbridge Music has a 30-Day Money-Back Guarantee policy. We guarantee your satisfaction with our merchandise. You may return an unopened item, in unused and new condition within 30 days of delivery for a full refund of the purchase price (minus shipping and handling charges). Due to copyright laws, Drawbridge Music cannot accept returns on printed music books, unsealed software, and opened videos/dvds. Because of the nature of some products, and for sanitary reasons, all products such as harmonicas, reeds, wind instruments, whistles and the like, are non-returnable, unless in the unopened, sealed original packaging. Broken instrument strings are non-returnable. We reserve the right to refuse all returns unless prior directions have been followed from our Customer Service Department, and a Product Return Number has been issued. Please contact our Customer Service Department by e-mail for a Product Return Number prior to returning any merchandise. Drawbridge Music accepts returns on other products within 30 days if the item is in the original "new" and unused state. Opened, used, unwrapped, or road tested items will not be accepted for return. If you need to return an item or are having problems with an item you have ordered, e-mail us at theteam@drawbridgemusic.com and we will help you out.

Please note... If you paid by check or money order, Drawbridge Music reserves the right to issue you a refund check upon receipt of your return package. This check will be mailed via the U.S. Postal Service to the billing address listed on your original order form. All orders paid for by credit card will be refunded to the credit card billed for your original order.

Damaged or defective items... If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments. Please contact us via e-mail for a Product Return Number and directions on returning the defective product or products.

If you have a problem, the best way to contact us is by e-mail because we can direct your message to the correct Customer Service Team Member. Our e-mail page allows you to get in contact with us. You can access this page by clicking here, or you can e-mail us at theteam@drawbridgemusic.com.

Drawbridge Music is located in the State of New Jersey, U.S.A.

If you are mailing a Check or Money Order, send your payment in U.S. funds payable to Drawbridge Music to:

       Drawbridge Music
       P.O. Box 254
       Atco, NJ 08004
       United States
       

If you have a problem, the best way to contact us is by e-mail because we can direct your message to the correct Customer Service Team Member. Our e-mail page allows you to get in contact with us. You can access this page by clicking here, or you can e-mail us at theteam@drawbridgemusic.com.

When you first visit our store, a cart is automatically assigned to you. Basically, you are given a number like buying lunch meat at a deli.

When you view a product or item, there will be an "Add to Cart" button. Click the button and "1" of that item will be placed in your cart. Quantities can be changed by using the "Update" button while viewing your shopping cart. You can also save items for later in your wish list.

You can view the contents of your cart at any time by clicking the "Shopping Cart" link on the top-right corner of the page.

You can remove items from your cart by clicking the delete link ( click the X ) next to each item or by entering "0" in the quantity box and clicking the "Update" button.

While viewing your cart, you may change the quantity of each item by changing the number in the "Qty" box for that item. Then click the "Update" button. Your changes will then be updated. Entering a "0" will erase that item from your cart.

You can remove items from your cart by clicking the delete link ( click the X ) next to each item or by entering "0" in the quantity box and clicking the "Update" button.

No, our website does not require cookies. We do however use cookies to keep track of your shopping cart. If your computer supports cookies, your cart and wish list items will remain saved for 30 days after each visit.

"Cookies" are small text files kept on your computer. We use them to provide a cart number in case you leave our store and then come back at a later time.

Yes, our site now offers a Wish List for saving items a later time. If your computer supports cookies, your cart and wish list items will remain saved for 30 days after each visit.

Items will remain in your cart while viewing our store. After completing checkout, your cart is emptied and retired. If you continue shopping after checkout, you are given a fresh new cart.

Because we do not use cookies, your cart will expire if you leave the store.

Drawbridge Music works on all web browsers.

If you think the cart is not working correctly or if you are having problems using our cart, please e-mail us the problem you are having. We appreciate your help in reporting problems using our site. If we don't know you are having problems, then we don't know we need to fix them.

Your browser may have "cookies" turned off. If you don't have cookies enabled, then we can't keep track of your cart items if you leave the store. If your computer supports cookies and you have them turned on, your cart and wish list items will remain saved for 30 days after each visit.

No. We do not keep your information and credit card numbers in online databases, like many other websites. Because of this, you must re-enter your information each time you place an order with us.

Drawbridge Music has been doing business since 1996 and has been on-line since May 20th, 1997. Drawbridge Music conducts business in the State of New Jersey, U.S.A.

Drawbridge Music focuses on music educational materials. We carry music books, instructional videos/DVD's, musical software, and some small accessories.

We encourage you to visit your local music store if you are looking for a musical instrument. Because we are all musicians, we believe strongly in the importance of "feeling" an instrument before buying. An instrument feels different to each person who plays it. Some players will like the feel and others won't. That is something your local music store can provide.

Yes. Drawbridge Music supports secure transactions using Secure Socket Layer (SSL) technology. The checkout buttons, shown while viewing your shopping cart, will enter you into the secure checkout mode. You can verify if you are in secure mode by looking for the "lock" icon in your browser or noticing the "https" address in your browser location bar.

Drawbridge Music deals with many of the leading music companies directly. Some of these include: Mel Bay, Warner Brothers, Hal Leonard Publishing, MVP Home Video, Homespun, Musicians Institute, and Alfred Publishing, to name just a few, along with many other suppliers and manufacturers of fine musical equipment and supplies for musicians.

We actually encourage you to visit your local music store. You will meet many fine talented musicians there. Our store doesn't compete with your local music shop. Our goal is to find the items you can't find at your local shop. Also, we don't sell most musical instruments because of the importance of "feeling" an instrument before buying. An instrument feels different to each person who plays it. Some players will like the feel and others won't. That is something your local music store can provide.

You can always ask us to try and find something that isn't listed on our site. We are constantly adding to our store, so there are always items not yet on the website. E-mail us what you are looking for and we will do our best to find it for you.

Ask us and we will do our best to find what you are looking for. E-mail us what you are looking for and we will do our best to find it for you.

We stock many items in our warehouse, however, due to the vast amount of music titles we carry, not all books and videos are kept in stock. If an item is not in-stock, most items will be restocked within 3 to 7 business days and shipped to you immediately.

If an item is not in-stock, most items will be restocked within 3 to 7 business days and shipped to you immediately. Due to the vast amount of music titles, not all books and videos are kept in stock. If a book, video or DVD is not in stock, it is ordered from the publisher. We get several deliveries per week.

Yes, we are musicians. Each of us plays at least one musical instrument and music is always playing in the offices! The guitar is the most popular instrument among our employees as well as keyboard and drums.

Yes. We would love to hear from you. Feel free to e-mail us using our Suggestion Box.

Yes. You can use our Suggestion Box to submit any ideas or suggestions to us.

No. Currently we don't have a mailing list and even if we did, we wouldn't e-mail you or send snailmail without your permission.

No way. All information provided to Drawbridge Music is not released to other companies under any circumstances and never will be.

Sorry, we are not making paper catalogs at this time. Paper catalogs create more cost overhead for us, thus we would rather focus on our website catalog and offering the best possible prices online. Plus, we will save some trees!